Privacy Policy

Introduction

prairie-puma is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect the information you provide when using our website and services.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree with these practices, please do not use our website or services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence
• Information about your financial situation that you choose to share during consultations
• Records of our communications with you

We also collect certain technical information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on the site
• Referring website address

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent, which you can withdraw at any time
• Performance of a contract or to take steps at your request before entering into a contract
• Compliance with legal obligations
• Our legitimate interests, provided they do not override your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. Contact enquiries are typically retained for two years unless a client relationship is established, in which case records are kept for seven years following the end of that relationship.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business, subject to confidentiality agreements
• Professional advisers such as accountants or lawyers when necessary
• Regulatory authorities or law enforcement when required by law

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Request transfer of your information to another party
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

prairie-puma
45 Temple Row
Birmingham B2 5LS
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.